The City of Lobelville does not discriminate against anyone with Limited English Proficiency (LEP), who participates in our programs and/or services. We have taken steps to ensure that all individuals can communicate, either through written or oral language services, with all staff members. These steps are as follows:

  1. Employees will have access to “I Speak” cards.
  1. Once language proficiency is determined, employees will have AVAZA 931-472-0446 available to assist the individual in determining his/her need. Access code 37973 and Client ID 901209 will be needed when calling AVAZA.
  1. If the need is not urgent or life-threatening, employees will defer to their supervisors what steps must be taken. The steps are, but not limited to, the following:
    1. If a document needs to be translated, the supervisor will have it translated as soon as possible without jeopardizing his/her duties as a supervisor.
    2. If oral language interpretive services are needed, the supervisor will take appropriate action to provide the assistance as soon as possible through AVAZA 931-472-0446 without jeopardizing his/her duties as a supervisor.
    3. The supervisor has an obligation to the safety of his/her employees and to the people of the City of Lobelville to assist the needs of all persons. This includes not leaving his/her workplace unless it is an emergency.

Any person who thinks he/she has been discriminated against because of LEP should contact Cristal Odom, Title VI Coordinator.